NXTware Evolution Platform (Runtime) Service Subscription Pricing
Subscriptions Pricing
Runtime subscriptions are available in 4 configurations. The difference in support services are outlined below. There are no technical differences between the subscriptions, except that the Limited Edition provides a limited number of service connections, similar to the development versions of the runtime included in the NXTware IME. Our Runtime software is currently not available via the credit card ecommerce section of the website. For purchasing options and volume discounts, please contact eCube Systems Sales or our online registration.
Support for NXTware Runtime Services are is available in four tiers — choose the service level that best meets your needs.
| |
Runtime
Limited Subscription
|
Runtime Solution Subscription |
Runtime Standard Support Subscription |
Runtime Enterprise Support Subscription |
| |
$499.00
/Server/Year
|
$899.00
/Server/Year
|
$2999.00
/Server/Year
|
$6999.00
/Server/Year
|
Software |
NXTware Product |
Yes |
Yes |
Yes |
Yes |
Quarterly Service Packs as needed |
Yes |
Yes |
Yes |
Yes |
Update Services |
Software Updates Service |
Yes |
Yes |
Yes |
Yes |
Technical Alerts |
Yes |
Yes |
Yes |
Yes |
Consultative Support 1 |
Remote Troubleshooting |
|
|
Yes |
Yes |
Architecture Review |
|
|
Yes |
Yes |
Performance Tuning |
|
|
|
Yes |
Code Reviews: |
|
|
|
Yes |
Problem Resolution Support |
Number of Incidents |
2 |
4 |
Unlimited |
Unlimited |
Web-based Case Management |
Yes |
Yes |
Yes |
Yes |
Phone Access |
|
Business Hours |
Business Hours |
24x7 |
Support Access |
Business Hours |
Business Hours |
Business Hours |
24x7 |
Max Initial Response Time |
2 bus. days |
1 bus. days |
4 hours |
2 hour |
Emergency 2 Response Time |
|
|
|
1 hour |
Emergency 2 Bug Fix Escalation |
|
|
|
Yes |
Self Help Support |
Wiki-Base |
Yes |
Yes |
Yes |
Yes |
Account Management 4 |
Technical Account Manager (TAM) |
|
|
|
Option 4 |
Proactive Case Mgmt. |
|
|
|
Option 4 |
Scheduled Status Calls |
|
|
|
Option 4 |
Scheduled Onsite Visits |
|
|
|
Option 4 |
Scheduled Environment & Performance Review |
|
|
|
Option 4 |
Indemnification 3 |
Indemnification |
|
|
Option 4 |
Option 4 |
| |
|
|
|
|
1. Consultative Support: Max 8 hours/server/year
2. Emergency is an incident with Severity 1
3. Indemnification is available to qualified customers
4. Our Runtime software is currently not available via the credit card ecommerce section of the website. For purchasing options and volume discounts, please contact eCube Systems Sales or our online registration.
Prices displayed are exclusive of applicable taxes.
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