Survey Shows eCube Scores High in Customer Satisfaction
Customers Applaud Enterprise Evolution and Software Modernization Company's Specialized Technical Skills and Responsiveness
Conroe, Texas. October 25, 2004
eCube Systems, a technology company specializing in evolving legacy enterprise systems to meet contemporary business needs, today announced the results of its first annual customer satisfaction survey, with 90% of respondents awarding eCube a rating of excellent or very good in technical expertise and customer service.
Additionally, more than 92% of customers rated eCube's service solutions as very good or excellent. An IT professional from a large bank stated "We have a product that needs specialized support and they are the only ones who can meet our needs. They are a respected company who serve us well." Bill Viera, an IT manager with a large international technology and manufacturing company added, "Nothing but excellent support from a technical standpoint. They are diligent. They don't disappear."
Customers praised eCube's technical prowess and personal responsiveness. "We are extremely proud of our staff's technical and interpersonal skills," said Jimmy Maher, eCube's Worldwide Manager, Engineering Services, "and their ability to quickly solve customer problems."
As part of their ongoing commitment to improving customer satisfaction, eCube will use the survey results to update its web site (www.ecubesystems.com) and business operations. "We are always striving to improve communications with our customers," says Peter Marquez, Vice President of Marketing. "In fact, we rely on current and potential customer feedback to shape products that meet critical IT needs." As part of the company's commitment to customer input, eCube plans to add a customer advisory board to its annual customer satisfaction survey in early 2005.
About eCube Systems
eCube Systems offers a family of enterprise evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. A growing number of Fortune 1000 companies are turning to eCube Systems to help reduce risk, improve time-to-market, and increase productivity as they move from legacy to contemporary technologies.
All brand and product names are trademarks or registered trademarks of eCube Systems. All other marks are the property of their respective owners.
eCube Systems, LLC, is headquartered in Montgomery, Texas, with marketing offices in Boston, MA and R&D in San Mateo, California, USA and Montreal Canada. For more information, visit us at https://www.ecubesystems.com/contact.php